Returns and refunds policy

Bookora sells digital products. This policy explains refunds for purchased e-books and wallet recharges.

1. E-book purchases

• On an approved refund, entitlement is revoked immediately — even if the book has been downloaded or reading has begun (SRS decision).
• Refunds for orders paid with the wallet are usually credited back to the wallet.
• We consider refunds where a duplicate charge or technical error is proven.

2. Wallet recharges

• After a successful recharge, the balance can be used for purchases.
• If the gateway payment fails or is cancelled, no balance is credited.
• Unused wallet balance is generally not refundable in cash, unless the law or this policy says otherwise.

3. How to request a refund

Send your order number and a description of the problem to support. Our internal team checks the order status and makes a decision. Approved refunds are carried out from the admin panel.

4. Exceptions

• Access may be suspended or revoked in cases of copyright infringement or abuse.
• If a book is removed by the publisher or for legal reasons, the transaction history is retained.